SmallBizGenius Analysis
Fashionesta, an online fashion retailer, receives mixed feedback regarding product authenticity and customer service. While some customers praise the fast delivery and genuine items, many others report issues with receiving fake products, poor communication, and difficult returns.
Category Breakdown
Scores based on analysis of 65 recent reviews
Product Authenticity
2.0/10A significant number of reviewers claim to have received fake or non-genuine items, particularly designer brands. They cite issues like missing tags, incorrect labels, and poor material quality as evidence of inauthenticity, with some even reporting confirmation from brand experts that the products were counterfeit.
20 reviews mention thisShipping & Returns
3.0/10Many reviewers express frustration with the shipping process, particularly the lack of transparency regarding the origin of the products (often China). They also report difficulties with returns, including having to pay for expensive international shipping and being offered only partial refunds or vouchers.
22 reviews mention thisCustomer Service
4.0/10Reviewers frequently complain about poor customer service, citing issues such as unresponsiveness, failure to address concerns, and broken promises regarding refunds or reimbursements. Some reviewers mention positive experiences with specific customer service representatives, but these are outweighed by the negative reports.
18 reviews mention thisProduct Quality
3.5/10Several reviewers describe the product quality as poor, noting issues such as cheap materials, incorrect sizing, and damaged items. Some compare the quality to that of items found at dollar stores or on sites like TEMU.
15 reviews mention thisDelivery Issues
4.0/10Some reviewers report not receiving their orders at all, or experiencing significant delays. They also mention difficulties in contacting the company to resolve these issues.
8 reviews mention thisPros & Cons
What Customers Love
"Very fast delivery, helpful support and the clothing is authentic."
"Large selection of clothing."
"Anna in Customer ServiceShe is an asset to fashionesta with great customer service."
"Items are nice I ordered 2 times , waiting for 2nd shipment items are nice and original."
"Everything perfect. Fast, original, cheap:) it is outlet so please remember about this and customer service super nice :)"
Common Complaints
"They sell FAKE Rayban sunglasses. My friend who works at Rayban told me the pair I just bought is so fake."
"I’d was never mentioned while ordering it was coming from overseas, returns do not exist. The shoes didn’t fit correctly and they would give me a 30% refund."
"Awful no refund and have stated to stop responding to emails"
"When arrived was clearly not a genuine item, no labels, poor quality material, sizing and the colour was nowhere near what was advertised."
"Didn't say it would come from China on website."
Common Questions About Fashionesta
Answers derived from customer review patterns
Is Fashionesta legit and trustworthy?
Fashionesta's legitimacy is questionable based on the reviews. While some customers report positive experiences, a significant number allege receiving fake products, encountering difficulties with returns, and experiencing poor customer service. The prevalence of negative reviews raises concerns about the reliability of the company and the authenticity of its products. Small business owners should exercise extreme caution before engaging with Fashionesta, as the risk of receiving counterfeit goods or encountering issues with returns could damage their reputation and bottom line.
Based on 45 reviewsDoes Fashionesta have good customer service?
Customer service experiences with Fashionesta appear to be inconsistent. While a few reviewers praise specific customer service representatives for their helpfulness, the majority report negative experiences. Common complaints include unresponsiveness, failure to resolve issues, and broken promises regarding refunds. The lack of consistent and reliable customer support is a significant concern for small businesses that rely on timely and effective communication to resolve potential problems.
Based on 25 reviewsIs Fashionesta worth it for small business?
Fashionesta's value proposition for small businesses is questionable due to the high risk of receiving inauthentic or low-quality products. The potential for negative customer experiences and the difficulties associated with returns and refunds outweigh any potential cost savings. Small businesses should prioritize reliability and quality over price when selecting suppliers, and Fashionesta's inconsistent performance makes it a risky choice.
Based on 30 reviewsWhat is Fashionesta's return policy like?
Fashionesta's return policy is a frequent source of complaints among reviewers. Many customers report having to pay for expensive international shipping to return items, even when the items are defective or not as described. Additionally, some reviewers claim to have been offered only partial refunds or vouchers instead of full refunds. The combination of high return shipping costs and limited refund options makes Fashionesta's return policy unfavorable for customers.
Based on 20 reviewsWhy are so many Fashionesta orders shipped from China?
Several reviewers express concern that Fashionesta does not clearly state that many of their items are shipped from China during the ordering process. This lack of transparency leads to frustration when customers discover the origin of their products upon delivery, especially when coupled with concerns about product quality and authenticity. The discrepancy between customer expectations and the actual shipping origin contributes to a negative perception of the company.
Based on 7 reviewsLooking for Something Different?
Compare Fashionesta against 522 similar lifestyle & perks options.
View Alternatives